"First off, let me start with some back story to my review/testimonial. I have literally grown up with this particular Harley dealership, (when they were next door). My dad went to school with Dial, so we were there alot just to visit. Fast forward 20+ years and now I'm grown. I've got my own Harley to drool over, not my dad's bikes anymore. I took the rider's course at the shop in Maryville. Okay, yes, that shop is huge. Yes, that owner has several shops. But, let me tell you something right now that had I not experienced first hand, would not have believed it myself. My husband and I each have our own bikes. I have a Heritage Softail and husband had a V-Rod. Okay. He needed to move up to a larger sized bike because the V-Rod wasn't comfortable for him anymore. Anyway, Maryville offered him such a low ball amount for his bike, which he would have been trading, that it made me furious. I thought how could they treat us this way after we'd spent all that money for both of us taking the riding course, buying our gear and several accessories from their shop?! Let me tell you right now, the big shop(s) don't care about you!! We waited a good week so I could cool down, and decided to stop in at Harley of Knoxville, on Clinton Highway. It was the first time I had been inside the new shop, as they had been next door my entire life. The faces have changed, but the family feel is still there just as strongly as I remember! They offered my husband a much better trade value and we did business! The used bike we got from Knoxville Harley verses the one my husband looked at from Maryville was day and night also! Knoxville Harley had this bike, a used bike mind you, looking top notch! We were treated like we had bought a brand new bike!
Eveyone, not exaggerating, literally everyone from sales, financing, parts, to service was exceptionally nice and very pleasant to deal with! We will definitely continue to do business with Harley of Knoxville from now on!! I'm proud to be back at "my shop", and have learned that at Knoxville Harley-Davidson the people actually love their jobs and treat any and all customers like old friends! What else is there to say except THANK YOU EVERYONE AT KNOXVILLE HARLEY-DAVIDSON!! Ernie was our salesman, and Glenn did our financing. You guys were super patient and helpful. We're truly customers from now on, because of the way you guys treated us!
Alisa a.k.a "Moose" and Paul"
Alisa Inman - Knoxville, TN